WE RECOMMEND YOU READ THESE TERMS & CONDITIONS CAREFULLY. BY BOOKING  WITH US YOU AGREE TO ABIDE BY LOW FARM PARKS TERMS & CONDITIONS 

Low Farm Park Ltd Terms & Conditions and Site Rules.

Booking Confirmation

Following your booking and confirmed deposit/balance payment you will receive a receipt confirming your payment. Minimum of 15% deposit. All camping and touring bookings must be paid in full two weeks prior to arrival and all Glamping Bookings to be paid in full six weeks prior to arrival. All Bank Holiday bookings are for a minimum of 3 days. Payments are non-refundable and will only be transferred to future bookings as long as cancelation notice has been given at least 14 days prior to arrival for tourers and tents and 28 days' notice for Glamping holiday hire.

Please consider holiday insurance to avoid disappointment.

Conditions of Booking

We reserve the right to decline or terminate the booking of any guest(s) whose party make-up or behaviour interferes or may interfere with the general comfort of other guests. In this event no refunds will be made. Low Farm Park and its facilities are intended for Couples or family holidays, Small groups

Pre booked Rallies or Private functions. Sorry we do not accept stag or hen parties.

Pitch Allocation

When booking a pitch - the size of your unit, eg single axle/twin axle, must be stipulated to ensure that the allocated pitch is large enough to accommodate you. Should you subsequently alter your requirements we cannot guarantee to provide the appropriately sized pitch. Every endeavour will be made to allocate guests the pitch of their choice, however, it must be clearly understood that acceptance of a booking is not conditional on the allocation of a particular pitch. We cannot guarantee that caravans booked in together will be beside each other on site.

Payment

Payment can be made by credit/debit card. No Caravan/Motorhome/tent will be allocated a pitch until the full balance has been paid. Please do not ask staff to allow access to a pitch without full balance payment as refusal may offend.

Fire

The fire assembly point for the caravan park is located at the main entrance Next to the Bin Store in the front field, In the event of an emergency dial 999 for the emergency services and notify the park manager immediately. By calling 07539077142 Please use the Fire Alarms available.

Dogs

Dogs are allowed on the park but must be always kept on a lead. By bringing your dog to Low Farm Park you are accepting full responsibility for its conduct and behaviour. Any dog that is deemed to be unsuitable or a nuisance will result in the owner being asked to remove it from the site immediately. Safe and well-behaved pets are very welcome but please be sure they only leave behind Footprints!! Please note that we don’t accept any dogs in the Wagons without prior permissions. They are not allowed in the toilets/shower facilities.

Minimum Stay

All bank- holidays have a minimum 3-night stay.

Arrival

On arrival all customers, and visitors (including day visitors) are to report to reception by ringing the bell in the courtyard.

Your arrival is welcome from 1pm, we do not accespt arrivals between 3-4pm

We are a family run site, and these times are to accommodate school runs.

For camping/touring and Glamping bookings, Early arrival time is available on request for a small fee £5.

Our latest arrival time is 8pm should you require any later than this,prior consent must be granted.

Your pitch number and directions to it, will be confirmed on your arrival ,

If you are in any doubt whether you are on the right pitch, please check any guest on the wrong pitch will be required to move.

Departure

All pitches must be vacated by 11am, otherwise additional night’s pitch fee may be charged. If there is nobody due in on your pitch on your day of departure, you can pay an additional £10 to stay until 7pm. (Please check availability at reception). No refunds are given for early departures.

There is no check out between 8:30am -9:30am 

We are a family run site, and these times are to accommodate school runs.

Dealing with Electricity Hook-Ups

The maximum loading on each caravan hook up is 10 amps. If any problems occur, please carry out the following checks: A. If there is no power to your pitch. 1. Are you properly plugged into the electricity box? Disconnect the plug and reconnect it making sure it is fully inserted and turn the switch. 2. Is the main switch in your own caravan/motorhome in the on position? B. If the electricity is tripping off: Check what have you turned on in your caravan? You may be overloading your trip or one of your electrical appliances is faulty. Turn of all appliances and check which appliance is the cause.

If you have carried out all these checks and there is still no power, please contact a member of staff or call 07539077142.

Children:

Children always remain the responsibility of their parents or guardians. It is particularly important that you always know where your children are, and that you always provide adequate supervision for them at all times.

PLEASE NOTE A SMALL STREAM FLOWS ALONG OUR SOUTERN BOUNDARY OF THE CAMPSITE.

No ball games are to be played if there is a chance of hitting a caravan, car or tent, please use the recreational field to the front of the site a football goal is provided. Please note at times the Rally/recreational field will be unavailable in the event of a pre booked Rally in this instance there is a recreational public space to the top of spring lane and a public play park and football field located in the village of Folkingham. The play area is unsupervised, it is the parents’ responsibility to ensure that their children are correctly behaved and don’t harm themselves or others whilst using the equipment.

We do not except liability for any injury suffered due to the misuse of equipment on site.

Finally.............. The Park is a great place for children to come and meet new friends and investigate the great outdoors in relative safety,

But please remember it is your job to supervise your children, not ours.

Use of your holiday accommodation/pitch.

Only those people listed on the booking can occupy your accommodation and use the facilities of the park. It this legal requirement is not met, your booking will be terminated, and you will be asked to leave, with no refund made. Any criminal damage or accidental breakages must be paid for prior to departure.

Website accuracy

We take every care to ensure that the details in this website are accurate at time of going live. Photographs are taken at our park and are intended for guidance only. Layout plans are for illustrative purposes only. Please note that not all items will be identical in all accommodation.

The site is under renovation, and we ask that you bear with us as the Grass and other areas of the park are under maintenance and we are working hard to bring the site back to Life after it has been closed for a long period.

If you have a complaint

If you are dissatisfied with any aspect of your holiday, please speak to the Park Reception. In most cases they will be able to help you immediately so that you can enjoy the rest of your stay. However, if you are still dissatisfied, you must speak to the Park Management and record your complaint with them.

If, at the end of your holiday, you feel that we have not dealt with your complaint satisfactorily, please write to the park owner at the Low Farm Park no later than 28 days after the end of your holiday. We are only able to take action on any complaints that are first brought to the attention of the reception team whilst you are on your holiday and secondly received in writing within 28 days, unless there are exceptional circumstances.

It is necessary for Low Farm Park to impose these limitations so that we have the opportunity to solve the problems experienced.

Changes to your Holiday by you

After you have paid your Deposit, you may wish to change some elements of the Holiday, e.g. type of accommodation or lead name. We will try to meet your request. Any changes must be made at least 28 Days before the Holiday date, and be confirmed to us in writing/email, it may be necessary to cancel your break due to illness, accident or change of circumstances.

If you have taken out holiday insurance, payments arising from the cancellation will be covered in most cases.

There will be no cash refunds. Failure to arrive without satisfactory explanation or written cancellation will not be entitled to a transfer of stay.

Changes to your holiday during your stay

We limit changes to your holiday during your stay; however, we cannot accept responsibility or compensation for circumstances such as *force majeure. *Force Majeure means circumstances beyond our control including (but not limited to) industrial disputes, natural disasters, fire, technical problems, bad weather and acts of government. If we make any major alterations to your booking, we try very hard to provide all facilities and entertainment as advertised in our website. It may however be necessary to make some alterations in advance of your holiday. If such a change is necessary, we will endeavour to advise you in writing/email as soon as possible.

If we cancel, you’re booking.

We always endeavour not to change the date or cancel your booking, but in exceptional circumstances this may be necessary. We will inform you of the change of date or cancellation as soon as possible and give you the following options. A. accept the alternative arrangements as notified to you. B. choose another available break from us at the advertised price.

Covid-19

Due to the impact this pandemic has caused during the start of 2020, we have put additional conditions into these terms to protect the future of the business. If you choose to pay the balance in full at the time of booking you confirm that, should you be unable to make your stay for any reason you will not be entitled to a refund, however we will offer to move your booking to a new date. If the area we are situated in must go into lock down and as such are closed during your intended dates, we will notify you asking for some new dates so we can move your booking, however there will be no refunds issued.

Data Protection

All the information taken at the time of booking is collected for the purpose of processing your booking. As part of our ongoing monitoring and to help us improve the services we provide, we may use your data to contact you inviting you to complete a questionnaire regarding your stay at our park.

Rules & Regulations

The person completing the booking is responsible for the conduct of their party, it is your responsibility to read the rules & regulations and abide by the rules therein. Not reading the rules is not an excuse for infringement. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms and conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking without refund. Low Farm Park reserves the right to ban individuals from future use of the park. Park Rules: The following general rules apply to those who are staying with us or visiting. Should these rules be ignored then the occupant risks being asked to leave the site. There is a Park speed limit of 5 mph on the site including the approach road. Please note that all roads on site is classed as public roads and are therefore subject to the same laws that are applicable to all other public roads. Televisions and music systems shall only be played at reasonable volume levels. Noise should be kept to an absolute minimum between the hours of 10:30pm. and 8.00 a.m. Please be a considerate neighbour............

 Generators are not permitted.

Visual

All units are to be visually acceptable.

Waste

Refuse must be placed in the appropriate bins at the Facilities Block, we are a green site and as such pride ourselves on providing recycling bins so please help us make a difference by disposing of your waste appropriately.

General:

Washing lines are not to be tied to trees or bushes. To ensure that pitch spacing is correct all units are to be pitched as directed (caravans should have their jockey wheel on the numbered Slab, maximum of 1 car per pitch. Any excess cars are charged per night and are to be placed in the car park. Regular vehicle movements are not allowed between the hours of  10 p.m. and 7.00 a.m. 

All vehicle’s/caravans are parked at owner’s risk. The management accept no liability for loss or damage whilst on the park or otherwise, unless found to be negligent. Cars should not be left unattended without prior permission; all vehicles must be correctly taxed and have current MOT certification and be insured. Sub-letting is not allowed without prior approval. Touring caravans and motorhomes are not permitted to be sold on site without prior approval.

DO NOT SWIM OR PADDLE IN THE FORD

All caravans must be insured. All holiday hire units are ‘NO SMOKING.’

Fires and BBQs are permitted in raised Pits to BBQ’s are acceptable if care is taken and no damage is caused to grass. Disposable BBQs are to be raised off the ground to keep them off the grass.

The caravan may only be used for holiday accommodation/recreational use and not as your main residence. Any attempt to register the unit for council tax purposes or yourselves on the electoral role using our address will be seen as a direct breech of this condition and you will be asked to leave the site at once. Mail/Post is not accepted. Gas bottles should be securely stored in the correct place in your unit (usually in front compartment). Any equipment borrowed from the site is done so at the user's risk. Site management cannot be held responsible for any damage or injury caused whilst equipment is being used by other than members of staff.

Please be aware that grass/hedge cutting is done by grounds staff on most days.

We look forward to welcoming you to Low Farm Park.

Michelle & Michael